Terms of Service

"User Generated Content" (UGC) means any and all content, information, data, and materials (textual, audio, visual, or otherwise) that you, your agents (including Agencies), or any Conversation Participant provide, submit, input, upload, publish, transmit, or otherwise make available to or through the Services. This explicitly includes, but is not limited to, chatbot configurations, prompts, instructions, training data snippets you provide, knowledge bases, customer data, and any data processed during conversations facilitated by your chatbots. You are solely and exclusively responsible for your and your Conversation Participants' UGC, including its legality, accuracy, and appropriateness. We act as a passive conduit for its online distribution and publication for the purpose of providing the Services.

You acknowledge and agree that iSales AI: (a) Is not involved in the creation or development of UGC beyond providing the platform tools. (b) Disclaims any and all responsibility and liability for UGC and its consequences. (c) Cannot be liable for any claims arising from or related to UGC. (d) Is not obligated to monitor, review, screen, or remove UGC, but reserves the absolute right (but not the obligation) to limit, remove, block, or refuse any UGC on the Services at its sole discretion, at any time, without notice and for any reason.

You represent, warrant, and covenant that your UGC and your use of the Services (including your configuration of AI chatbots) will not: (i) be false, inaccurate, misleading, or deceptive; (ii) infringe, misappropriate, or violate any third party's patent, copyright, trademark, trade secret, moral rights, rights of publicity, rights of privacy, or other intellectual property or proprietary rights; (iii) violate, or encourage any conduct that would violate, any applicable law, statute, ordinance, or regulation, or give rise to civil or criminal liability; (iv) be defamatory, libelous, obscene, pornographic, vulgar, offensive, or harmful; (v) promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (vi) be violent or threatening or promote violence or actions that are threatening to any other person; (vii) promote illegal or harmful activities or substances; (viii) contain any viruses, trojan horses, worms, time bombs, cancelbots, corrupted files, or other malicious code, or any software intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information; (ix) misrepresent your identity or affiliation with iSales AI or any other person or entity; (x) create or impose an undue burden or load on iSales AI's infrastructure, or interfere or attempt to interfere with the proper working of the Services; (xi) be designed or intended to intentionally mislead, manipulate, exploit, "jailbreak," or "prompt inject" the AI into harmful, unethical, illegal, or otherwise prohibited behavior or to circumvent any safety filters or restrictions of the Services or underlying LLMs; or (xii) create any liability for iSales AI or cause iSales AI to lose (in whole or in part) the services of its ISPs or other suppliers.

By making any UGC available through the Services, you hereby grant to iSales AI a worldwide, irrevocable, perpetual, non-exclusive, transferable, sublicensable, royalty-free license to use, copy, adapt, modify, process, distribute, publicly display, publicly perform, transmit, stream, broadcast, and otherwise exploit such UGC in connection with: (i) providing, operating, maintaining, and improving the Services; (ii) developing new products and services; (iii) training and fine-tuning underlying AI models and algorithms (provided that any such use for training purposes will be on an aggregated and anonymized basis, and your UGC will not be attributed to you or your end-users without your explicit consent, unless otherwise required by law or for security purposes); and (iv) as otherwise permitted by this Agreement and our Privacy Policy. We claim no ownership rights in your specific UGC, subject to the license granted herein.

If you use the Services to communicate with your end-users via messaging platforms (e.g., Telegram, WhatsApp, Facebook, Instagram), you agree to comply fully and exclusively with all applicable local, state, national, and international laws, regulations, and industry best practices. This includes, but is not limited to, the Telephone Consumer Protection Act (TCPA) in the United States, the General Data Protection Regulation (GDPR) in Europe, Canada's Anti-Spam Law (CASL), and any other relevant data privacy, telemarketing, and electronic communication laws in all jurisdictions where your end-users reside ("Messaging Laws").

You represent, warrant, and covenant that you are and will remain in full compliance with all Messaging Laws. This includes, but is not limited to: (a) Obtaining, documenting, and maintaining verifiable prior express consent (and written consent where required by law) from end-users before initiating any communications, especially automated or AI-driven communications. (b) Providing clear, conspicuous, and easy-to-use opt-out mechanisms in all messages (e.g., "STOP" instructions) and honoring all opt-out, unsubscribe, or "do not contact" requests promptly and fully. (c) Ensuring all message content, whether drafted by you or AI-Generated Content approved or disseminated by you, is lawful, non-deceptive, truthful, and includes all necessary disclosures (e.g., your identity, contact information, the fact that they are interacting with an AI, and the purpose of the communication). You are ultimately and solely responsible for the final content communicated to your end-users via the Services. (d) Maintaining records of consent and compliance as required by applicable law.

You, not iSales AI, are solely responsible and liable for the content of your messages, your communication practices, and your compliance with all applicable laws and regulations. iSales AI acts solely as a technology service provider enabling your communications. You agree to indemnify, defend, and hold harmless iSales AI from any and all claims, fines, penalties, costs, damages, liabilities, or expenses (including reasonable attorneys' fees) arising from or related to your violation of any Messaging Laws or any breach of these terms concerning communication with end-users.

iSales AI Services are offered exclusively on a prepayment basis. To use the Services, you must purchase credits ("Credits"). These Credits are consumed based on your usage of the Services.

Credits must be purchased in advance through the payment methods indicated on our platform. All prices for Credits will be displayed at the point of purchase. We reserve the right to set minimum purchase amounts for Credits and to change Credit prices at any time, with reasonable notice where practicable.

Credits are consumed for Large Language Model (LLM) token usage, message processing across integrated platforms (Telegram, WhatsApp, Facebook, Instagram), access to specific features, and other specified service components as detailed in our current pricing schedule.

You may terminate this Agreement and request deletion of your Account at any time by contacting us. iSales AI may, in its sole and absolute discretion, suspend, limit, or terminate your access to and use of the Services or your Account, immediately and without prior notice or liability, for any reason whatsoever, including but not limited to: (i) if we believe that you have breached or acted inconsistently with the letter or spirit of any provision of this Agreement; (ii) if your actions threaten or may threaten the security, integrity, availability, or operation of the Services; (iii) if we are required to do so by law or by a regulatory authority; (iv) if you engage in any fraudulent, abusive, or illegal activity; (v) upon a request by law enforcement or other government agencies; (vi) for extended periods of inactivity; or (vii) if you become insolvent, bankrupt, or subject to similar proceedings.

You acknowledge and agree that the Services' functionality, availability, and quality are inherently dependent on your accounts with, and the continued availability, proper functioning, terms of service, and APIs of, various third-party platforms (such as Telegram, WhatsApp, Facebook, Instagram) and the underlying Large Language Models (LLMs) which may be provided by third parties. Your use of these Third-Party Platforms and any services from Third-Party LLM Providers is governed by their respective terms, conditions, and privacy policies. You are solely responsible for complying with all applicable terms of these third-party services.

All text, graphics, editorial content, data, formatting, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, AI models, algorithms, training methodologies, know-how, typefaces, and other content and technology (collectively "Proprietary Material") that users see, read, or otherwise access through the Services is owned by iSales AI or its licensors, excluding User Generated Content. Proprietary Material is protected by domestic and international laws governing copyright, patents, trade secrets, trademarks, and other intellectual property and proprietary rights.

The service marks and trademarks of iSales AI, including "iSales AI" and its logos, are owned by iSales AI. Any other trademarks, service marks, logos, and/or trade names appearing via the Services are the property of their respective owners. You may not copy or use any of these marks, logos, or trade names without the express prior written consent of the owner.

By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place iSales AI under any fiduciary, confidentiality, or other obligation. You hereby grant iSales AI a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable right and license to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit the Feedback for any purpose whatsoever.

Subject to your full and continuous compliance with all terms and conditions of this Agreement, you are hereby granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes as intended by iSales AI and as permitted by this Agreement.

iSales AI respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any materials provided on or in connection with the Services infringe upon your copyright or other intellectual property right, please send the following information to iSales AI's Copyright Agent: (a) A description of the copyrighted work that you claim has been infringed; (b) A description of the location where the original or an authorized copy of the copyrighted work exists; (c) Your address, telephone number, and e-mail address; (d) A statement by you that you have a good faith belief that the disputed use is not authorized; (e) A statement by you, made under penalty of perjury, that the information in your notice is accurate; and (f) An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner.

You acknowledge that "Confidential Information" is a valuable, special, and unique asset of iSales AI and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer, or use) any Confidential Information for any purpose other than using the Services in strict accordance with these Terms. You shall use best efforts, and in no event less than reasonable efforts, to protect Confidential Information from unauthorized disclosure, transfer, or use.

The term "Confidential Information" shall mean any and all of iSales AI's trade secrets, confidential and proprietary information, and all other information and data of iSales AI that is not generally known to the public. Confidential Information shall be deemed to include, without limitation, technical data, know-how, research, product plans, products, services, customer lists and data, markets, software (including the source and object code for AI models and their configurations, algorithms, and architecture), developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing strategies, financial data, strategic and other proprietary and confidential information.

ISALES AI EXPLICITLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

This Agreement, together with the Privacy Policy and any other legal notices, policies, or guidelines published by iSales AI on the Services or provided to you in writing, constitutes the complete and exclusive statement of the agreement between you and iSales AI with respect to its subject matter and supersedes all prior and contemporaneous proposals, agreements, understandings, negotiations, representations, or communications, whether oral or written. Failure or delay by iSales AI to enforce any provision of this Agreement will not be construed as a waiver of any provision or right. Any waiver of any provision of this Agreement will be effective only if in writing and signed by an authorized representative of iSales AI.

The provisions of this Agreement are intended to be interpreted in a manner that makes them valid, legal, and enforceable. Except for the "Class Action Waiver" provision in Section 19(d), if any provision of this Agreement is found by a court of competent jurisdiction or an arbitrator to be partially or wholly invalid, illegal, or unenforceable, such provision shall be modified or restructured by the court or arbitrator to the minimum extent necessary to render it valid, legal, and enforceable while preserving to the maximum extent possible the original intent of the parties.

You may not assign, transfer, or delegate this Agreement or any of your rights or obligations hereunder, whether by operation of law or otherwise, without the express prior written consent of iSales AI in each instance. Any attempted assignment, transfer, or delegation in violation of the foregoing will be null and void. iSales AI may freely assign, transfer, or delegate this Agreement or any of its rights or obligations hereunder, without your consent and without notice.

If you have any questions about these Terms of Service or the Services, or if you need to provide any notices to us under this Agreement, please contact us at: