Knowledge Base

Xay dung bo nao cho bot: AI Knowledge Base

Chao mung den voi AI Knowledge Base, kho trung tam noi ban dua cho iSales AI Chatbot thong tin can thiet de tro thanh tro ly hieu biet va hieu qua. Bang cach upload relevant documents, ban train bot voi details ve products, services, company policies, FAQ, technical specifications va nhieu hon nua.

Muc tieu la bien bot thanh mot expert co the tra loi customer queries chinh xac va day du, giam human intervention va streamline interactions.

Train bot cua ban: cach hoat dong

Cot loi cua AI Knowledge Base la upload files:

• Nen upload gi: bat ky thong tin nao customer hoac lead co the hoi.
  • Product catalogs va descriptions
  • Service details va pricing
  • Company information (about us, mission, values)
  • Comprehensive FAQs
  • Technical specifications va manuals
  • Return policies, shipping information, terms of service
• Supported file formats:
  • .doc, .docx (Microsoft Word documents)
  • .md (Markdown files)
  • .txt (Plain text files)
  • .csv (Comma-Separated Values, ly tuong cho FAQ co cau truc)
• Meo don gian: text-only files (.txt, .md, .csv duoc format dung) duoc uu tien vi chung don gian hoa AI training va thuong giup hieu chinh xac hon.
• Language: de dat performance toi uu, nen upload documents chu yeu bang English.

Khi upload files, so "🧠 Neurons in the bot's memory" co the thay doi. Day la bieu dien mang tinh khái niem ve cac information units ma bot da xu ly va luu tu documents.

Hieu ve chi phi: Memory Training

Trao knowledge cho bot co training cost ro rang:

• 💰 Memory training cost: 1 million characters ~ $1

Pricing minh bach nay giup train bot tren extensive datasets voi chi phi hieu qua. De toi uu costs, hay giu uploaded files ngan gon, relevant va khong co characters hoac information thua.

Vuot ngoai text: "File System" cho rich interactions

AI Knowledge Base khong chi dung cho text-based answers. Voi File System tich hop, ban co the tang capabilities cua bot dang ke:

• Unlimited file sharing: bot co the gui nhieu loai files cho users trong conversation.
  • Presentations
  • Brochures
  • Order forms
  • Instructional videos hoac links
  • Price lists
  • Va nhieu hon nua
• How it works: upload content muon bot share vao File System va dua instructions ro rang trong "AI Bot Instructions" ve khi nao va cach nao bot nen offer hoac send files. Vi du: "If a user asks for the 'deluxe package brochure,' send them 'deluxe_brochure.pdf'."
• ❤️ No limits & free: File System cua bot khong gioi han so luong hoac kich thuoc files, va dung feature nay de file sharing la hoan toan mien phi.

Dieu huong AI Knowledge Base interface

Cac options chinh:

• ↗️ Data Instructions: guidelines hoac best practices ve cach structure va format data trong uploaded files.
• 📤 Upload new file: tool chinh de them documents moi vao knowledge base.
• 🗂️ Files System: noi quan ly files duoc dung de share truc tiep voi users.
• 📊 Collect User Data: cho phep bot thu thap names, email addresses, company information hoac preferences trong conversations; huu ich cho lead generation, personalization va customer profiles.

Tips cho AI Knowledge Base hieu qua:

• Quality over quantity: information phai accurate, up-to-date va well-organized.
• Structure for clarity: voi FAQ trong CSV, dung question-and-answer format ro rang; voi documents dai, dung headings va paragraphs ro.
• Regular updates: cap nhat knowledge base voi products, policies hoac FAQs moi.
• Test thoroughly: sau khi upload thong tin moi, hoi bot cac questions lien quan.
• Start with essentials: bat dau bang critical information roi mo rong dan.

Bang cach curate AI Knowledge Base can than, ban cung cap cho iSales AI Chatbot foundation can thiet de phuc vu customers thong minh va hieu qua.